Talk to a human.
Discord is the fastest way to get help — most questions are answered within the hour. Email works too.
Discord
Open a ticket for setup help, billing questions and refund requests. Staff and other Shadow users are there around the clock.
Write from the address you bought with so we can find your order. Include the payment id from your Whop receipt if you have one.
Billing, renewals and cancellations
Payments are processed by Whop. Receipts, renewal dates and cancellation live in your Whop orders page. For a refund, open a Discord ticket and we will walk you through a short verification.