Talk to a human.
Need a hand with setup, your plan, or a payment? Reach the Shadow team on Discord or by email.
Discord
Open a support ticket for setup help, billing questions or refund requests. You can also connect with other Shadow users.
Tell us what you need help with. For purchase questions, write from your purchase email and include your receipt number if you have it.
Billing, renewals and cancellations
Payments are processed by Stripe. See your plans, cancel a renewal, update your card and download receipts on Manage billing. For a refund, open a Discord ticket and we will walk you through a short verification.